The way we work is changing
The globalization of the economy has driven the need to work from anywhere, with anyone at any time. Organizations are increasingly looking for options for employees to work securely from any location. And now COVID-19 pandemics have impacted how we live, work, and communicate. Businesses need to maintain continuity as their employees work from. Techie Consulting helps its customers, to maintain business productivity while employees working from home by providing remote access to employee key corporate applications with maximum cost-saving and control over sensitive data and help to prevent data leakage.
Discuss your business challenges with us and we will help you to find the best, secure, easy to access, and cost-effective solutions. We have multiple cloud solutions including cloud desktops, application, and content collaboration, remote communication and collaboration, virtual contact center, and secure network access.
Intelligent Center
If you are looking for a contact center that can
- Save up to 80% over traditional contact center solutions
- enables your employees/agents to work from any location around the world
- don’t want to buy additional equipment and reduce capital expenditure
- Easily scale to meet unpredictable demand
- Want integration with Customer Relationship Management (CRM) systems, like Salesforce, with Workforce Management (WFM), and Workforce Optimization (WFO)
Techie Consulting has a solution for you. Our provided solution is superior customer service across voice and chat at a lower cost than traditional contact center systems. We offer service to call centers for the adopting intelligent virtual contact center enabled by machine learning (ML). Unlike a call center, which receives requests only by telephone, the contact center handles inbound and outbound customer communication over multiple channels such as telephone, web, chat, email, messaging apps, social media, text, and traditional mail. So, it gives supervisors and analysts the ability to understand the content, sentiment, and trends of their customer conversations to identify crucial customer feedback and improve customer experience in real-time mannered.
Intelligent Bot
We provide different types of intelligent conversational chatbots (chat/speech) that maintain context and manage the dialogue, dynamically adjusting responses based on the conversation including call center bots, informational bots (everyday consumer requests, latest news updates, game scores, or weather), application bots (powerful interfaces to mobile applications help customers with many basic tasks, such as accessing their bank account, booking tickets, ordering food, or calling a cab) and enterprise productivity bots (Integration with enterprise business software like employees can check sales data from Salesforce, service status from Zendesk).
Transcript
If you want
- post-call analytics to identify trends and voice of the customer insights
- searchable archives catalog of audio/video
- transcript from thousands of terabytes of recorded audio, video assets related to work meetings, educational lectures/seminars
or a similar concept, discuss with us, we can recommend you a cost-effective and highly accurate
solution.
As Techie Consulting offers to its customer services & develop text analytics application to convert audio input into text and give them the ability to extract meaning, intent of conversation, search, analyze, translate, and mine data for insights. Other important features are accurately recognized multiple speakers, Timestamp each word so that customers can easily find a word or phrase in original recording or add subtitles to video, integration of domain-specific custom vocabulary, vocabulary filtering, and fully searchable audio/video archives.
Transcript
Using machine learning service, Techie consulting guides you to create accurate transcriptions from medical consultations between patients and physicians. It has accurate real-time speech-to-text that’s built for medical language. Medical and pharmacological terms used in physician dictated notes, practitioner/patient consultations, and telemedicine are automatically converted from speech to text for use in clinical documentation applications.
It also supports conversations between multiple people or dictation from a single-speaker. It also provides auto-punctuation so that physicians can speak naturally, instead of explicitly speaking out punctuation marks. It’s highly accurate and doesn’t require licensing fees like other traditional transcription services.